Help

Signing in

There's no password. Enter your mobile number and we'll text you a 6‑digit code, or your email address and we'll email it. Each code works once, for 10 minutes.

We'll never phone, text or email you to ask for a code. Don't share it with anyone.

Not getting a code?

• Check you used the email address or mobile number we have for you.
• Look in your junk or spam folder.
• If you ask for a new code, use the newest one.
• If you share your email address or mobile number with someone else on our records, we can't use it to sign in, so we'll send a message instead. Sign in with your other one.
• Still nothing? Call us and we'll check your details.

Changed your mobile number or email address?

Call us, or tell us in your details once you've signed in.Because your codes go to them, we'll phone you to check before we change them.

Something wrong on your pet's record?

Call us and our reception team will put it right.

Terms of use

Your online account shows information from your records at Taylor Vets, so you can see what's due and book. Please keep your codes to yourself. Anyone you share a sign-in with can see the pets on that account.

We keep a record of when you sign in and what you do in your account, to keep it safe. Our privacy notice explains how we look after your information.

Add us to your home screen

Your online account works like an app once it's on your home screen.

• Android: in Chrome, tap the menu ⋮, then Install app or Add to Home screen.
• iPhone or iPad: tap Share , then Add to Home Screen.

Notifications

You can have notifications from us on your phone: reminders when something is due for your pets, and useful information from the practice. Our notifications are sent as well as our texts and emails, not instead of them. Turn them on in Account, once you've signed in. On an iPhone or iPad, add us to your home screen first and open us from there. Signing out of your account on your device turns off notifications.

If something is hard to use

Please tell us. We want the online account to work for everyone, and we'll help you by phone in the meantime.

Sign in